BL
Bryce L
1 reviews | Active since May 2012
26 Aug 2015, 09:29
Incorrect billing
In July I requested that my one ADSL line be transferred back to Telkom at the end of the month, I received emails confirming that the migration request was received and that it would be migrated at the end of the month (Ticket #YJS-***2). When the end of the month came my line had not been migrated and I was charged for the ADSL line for the month of August. I have opened multiple tickets and still the problem persists. Please credit my account for the ADSL line portion of my bill for the month of August.
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Afrihost.com's replyOfficial
26 Aug 2015, 15:32Hello brycelarge,
Unfortunately you could not be reached via telephone. We would have loved to get some more detail regarding your issue.
As it stands, we can confirm that your line has been effectively cancelled and the data package linked to the number is currently in a cancellation pending state set for the end of August.
Please feel free to contact us on *** should you wish to get into contact with us directly.
Regards,
The Afrihost Team
Unfortunately you could not be reached via telephone. We would have loved to get some more detail regarding your issue.
As it stands, we can confirm that your line has been effectively cancelled and the data package linked to the number is currently in a cancellation pending state set for the end of August.
Please feel free to contact us on *** should you wish to get into contact with us directly.
Regards,
The Afrihost Team
Best regards,
Afrihost.com's reply26 Aug 2015, 15:32
Official
Hello brycelarge,
Unfortunately you could not be reached via telephone. We would have loved to get some more detail regarding your issue.
As it stands, we can confirm that your line has been effectively cancelled and the data package linked to the number is currently in a cancellation pending state set for the end of August.
Please feel free to contact us on *** should you wish to get into contact with us directly.
Regards,
The Afrihost Team
Unfortunately you could not be reached via telephone. We would have loved to get some more detail regarding your issue.
As it stands, we can confirm that your line has been effectively cancelled and the data package linked to the number is currently in a cancellation pending state set for the end of August.
Please feel free to contact us on *** should you wish to get into contact with us directly.
Regards,
The Afrihost Team
Best regards,