Incorrect Billing
<p>Good Day</p> <p>I have had various communication with the accounts department about a billing issue.</p> <p>I was out of the country and I set my services to be on pause for the month of 1 to 30 September 2016.</p> <p>I got emails that I will need to settle my account in 5 days to avoid suspension that was around the 10th of September 2016. I made an arrangement to settle the out of bundle amount R83 when I get back .</p> <p>I requested that services be reactivated on the 23 September 2016. I left money to be debited from the account no money was debited I requested assistance fron accounts department.</p> <p>George from the accounts department told me that i will have to make an EFT payment which I did and also did a top up for 250MB to my other mobile line.</p> <p>To my surprise the bill went from R83 to R115.(R29 Added to R 83)</p> <p>I have been trying to correspond with Carl and George explaining that the R83 I did an EFT and R29.<br />I settled it in ClientZone. All balances have been settled but now I have been charged out of bundle amount R83 when I just got back in the country. This does not make sense because I never used my data?? Can this matter please be retified .</p>