Inconsistent information and silence

I thought these guys were the best of a bad bunch and after 6 months of problems with my Telkom fibre I decided to cancel with them and go with Afrihost. Huge mistake. Order placed 8 days ago, been without connectivity for 6 days and no indication of when, if ever, Openserve will be provisioning the new line. People I’ve been dealing with at Afrihost simply disappear into the ether and I end up with a new person starting from scratch on my order every 3 or 4 days. Worst is that I got completely contradictory advice from people at Afrihost. One guy told me to cancel my old line with Openserve and he would request a new one. Others have said I should never have done that and I should just have transferred the old line to Afrihost. I have a feeling the latter was the correct approach - pity I didn’t speak to them first. This has been an unpleasant frustrating experience and 8 days later I don’t have the faintest idea when I will have fibre connectivity.