inconsistant DSL Service

<p>I'd like to finally complain about the poor ADSL service i have been receiving.</p> <p>When i log a fault via their supprt, i get an automated message, i am asked to run test and do traceroutes, something that I am unfamilier with,</p> <p>when i signed up with afrihost they assured me that they will take care of everything, they even offered to take over managing my telkom line, since then the service has deteriorated, Each month they are paid in full, yet they feel it's okay to fail on there promise to provide the best service, I have a 4mb line and all weekend we could not watch movies or stream anything. the other streaming service we paty for is actually also going to waste with afrihost providing this poor service.</p> <p>i cancelled the contract with them to which they say i it will be cancelled in the next 30 days. why am i the customer have to wait 30 days now becuase you failed to service me.</p> <p>I would like someone to check and let me know what is wrong with this line as it worked fine a few days ago.</p> <p> </p> <p> </p>