*********** STAFF

Very pathetic service. I signed up on the Afrihost website, for Mitchells Fibre, on Wednesday 30 October 2019. When i received a call not long after i activated, to inform me that the Technician can come on Thursday 31 Oct, i was very surprised. The technician was suppose to be there after 15:30, as per the lady i spoke to, the technician was the 14:37, another surprise. They put the piping in,and when the wanted to put the cabling in (in the road), they found a problem. They (technician) called the other guys, and within minutes they were there. They said they will be there on Friday 01 November, which they were, and i could see and hear people busy in the road. When the Technician called Chevonne and explained to her what is going on, and that she needs to be incontact with me and explain to me, she said she will, but up until today, NO CONTACT from her. He also told her that they can come out after the guys fixed the problem, cos they already did bulk of the work, she said NO. Yes, I heard everything as I was standing in the garage, where he was. She told him NOT to commit himself, but the more he told her it is NOT alot of work to be done, the more she said, DO NOT COMMIT YOURSELF. They are the technicians, they know what they do on the different sites and how long a specific job will take them. Today I went onto the Afrihost whatsapp chat, and had to explain myself to 3 people, DO YOU KNOW HOW FRUSTRATING IT IS, EXPLAINING THE SAME STORY 3 TIMES. I do not even want to complain about the whatsapp people, ***********, NO customer Etiquette, your bosses should really send you guys for Customer Service Training. Regina eventually logged a complain, and THEN told me ETA is 24-48 hours, REALLY GUYS. Does your SERVICE really suck, that you have such alot of complaints and can only get back to customers within 24-48 hours? I should have sticked to my Previous Service Provider......