*********** Staff and No service After 17:00.Fibre still off

I called Afrihost account department today at 13:00 and asked them why is my fibre line disconnected, the lady told me that the account shows in arrears but she will resubmit the payment for today 28 Jan 2020 and that the line will be active within 5 min. 24 Hours Later this line is still disconnected and Afrihost does not have any support after 17:00 weekdays. So if you have a problem when you get home after work, too bad you have to wait till the next day and hope they not lying to you and providing false information. So I made a manual payment via client zone 19:00 again for the second time and still nothing at 23:33. Staff that is ***********, slowest servers in SA, and no customer support after 17:00 is just plain pathetic. Will cancel this line first thing in the morning and signup with any other ISP willing to support. Had problems for almost 2 months since this line has been installed and it only started working on 16 December 2019 and was installed on 5 November 2019 now they want to deduct money but there is no service.