*********** service provider

We placed an order for an MTN LTE sim and router on 13 April. It was supposed to be dispatched on 19 April. It was only delivered on 4 May (last week Monday). Right from the beginning we were in daily contact with their staff to get this thing working. By Friday last week they they are speaking to MTN and will get back to us. He never did.

On Monday someone in the LTE department blamed MTN for the sim card not working and she said the new sim card will arrive at our house by Tuesday afternoon. Today is Friday 15 May and after about four hours on the phone, numerous emails and whatsapps back and forth we hear the sim card has not even left the warehouse yet and they can’t tell us when we will get it. By the amount of times we were told this matter was escalated we should by now have spoken to their CEO.

Just like you, we have to work at home and need good connection. Afrihost gave good service at our office so we went with your company. Now, we are so overwhelmed with the incompetence, lack of care and poor service that we don’t even know what to do. We want to cancel everything and move to another service provider.

If this new sim card has not been delivered AND WORKING by Monday 18 May, we will move to a different service provider.

Beware if your sim card don't work right from the start!