*********** Service Provider

<p><br />I registered for a 30 day trial on other February with the intention of signing up for their month to month contract. I was unable to log in. The error message I received was that my account has been disabled. I tried resetting my password several times but do not receive the email to reset. I emailed them for assistance and had emails going back and forth with no clarity. Nomusa initially said that they required my documents but failed to advise where I should send these. I the. Spent almost a week trying to ascertain what documents she required as she insisted in every email that it was a copy of my account and bank statement. Even after I kept stressing that I do not have an account with them.Later she apologised to say that it was a copy of my ID. After sending my documents I was emailed by George requesting g a colour photo of my ID of which I sent. I was then sent a link to complete where I was asked for my tax certificate, my personal details again, my ID AGAIN bank statements etc. And also give motivation for why I want the account. Afrihost does not seem to want to resolve the issue and treats me like a ********. No other service provider asks for these documents and information. They do not provide me with feedback and treat the matter with urgency. Their patronising emails show exactly that as they keep saying that I should email them if I have further issues and that I should have a joyful day! Fix the issue! Stop sending me mails for the sake of it that provide no feedback. I am now highly annoyed and frustrated and want urgent feedback from someone who actually takes customers seriously.</p>