*********** Service

Since Saturday morning(3rd April 2021) my internet has been switched off so I contacted Afrihost on their whatsapp to let them know about the issue, the consultant could not assist me with the problem and advised me to send in a call back request but before I did that I went out to buy a new router since I though the router might be faulty and their collection service is not working during Covid, I connected the router and installed the settings provided to me by Afrihost only to find that the new router is not working either and I still have no internet connection so I submitted a call back request which they were quick to follow up on and after a lengthy conversation with the consultant she logged a service request ticket to Openserve so that they can have a look at the line and that they will give me feedback the same day, I let Sunday and Monday go by since Monday is a public holiday and I don't expect anyone to contact me. Tuesday (6th of April 2021) I send them another call back request since I have had no feedback from them, they called me back and told me that the service request was closed by Openserve with no resolution but they will send another request and give me feedback when they get feedback from Openserve, I let a few hours go by and after no feedback once again I send another call back request, they call me and tell me that there is no response from Openserve yet but promised me that they will send me the emails they sent to Openserve regarding the matter which I never received, by Wednesday (7th April 2021) I submitted yet another call back request which they were quick to follow up on only to be told that they phoned Openserve and Openserve does not pick up my line and that the problem is on Afrihost's side now they have sent a service request to their DSL department and I am once again waiting for feedback from them. My main issue is that my ill father runs a business from home and as long as the internet is off he cannot conduct his business so he is losing a lot of money on the only form of income he has and I have made it clear to Afrihost that I need the internet to run a business. Why does my ill father have to lose money everyday due to their *********** service, why do I have to constantly follow up with them for feedback when I am the client and why do I have to pay them for services not rendered to me? Not to mention for the past 4 months I have had constant problems with my internet where the line is either inactive or my data has been allocated to the wrong date. If they would like to contact me and actually have a solution to the problem they can contact me on ***