*********** agents

I contacted one of your agents on WhatsApp asking if i could pay via edt for my fibre package instead of the debit order as i knew there would be no funds in my account today. So i eft yesterday. I check my statement and a debit order went through unsuccessfully. I contact your agents again and i am informed that i cannot pay via eft for vumatel. Why was i not told about this because i did ask? The money is now sitting somewhere and my servuce will get suspended if i dont pay by tomorrow. How am i getting penalized for getting incorrect information from your agents? So now i have to phone my bank nd reverse the amount I paid to Afrihost. This is really so unfair nd inconsiderate of you. I am not happy at all with your service. Please get agents that tell consumers the truth nand not just telling me that it is my problem i have to sort it out myself while the money is sitting somewhere on a prepaid account of afrhost. I asked if it cannot be allocated to my account nd i was jusf told flat no.