Incompetence staff

I called the support on 20th March 2019 uptil now they have not returned my call. The lady asked me to reset my router and was supposed to call me back. Now I'm locked out of my wifi completely because my passwords are not working. I cannot use any of my devices that are connected to the router thanks to your staff not returning my call. Are yourll going to refund me for my time off and the call that I'm going to make to fix this problem.