Incompetence or *****?

Afrihost sucks!!! Just stole money from my credit card and loaded 5GB to my account that I did not ask for!!!!!!!!!!! Now their representative (Njabulo) tells me I have enabled the auto increment , which I never did! They can therefor not reverse the transaction. But I have no remedy to prove this wrong as their system says otherwise! Yet I know I did not request this as I have more than one account and I am very pecu**** in the way I manage my accounts. When I look at the screen in question, it clearly shows the tick unmarked, yet Eugene Klopper maintains that it is selected on their side. When I asked for them to reverse the transaction and refund me, Afrihost, via Eugene Klopper, informs me that there is a process - their process, that suits them and regulations obviously to their benefit that does not consider the customer. "Sorry if we don't meet your standards." This after I have shown that the option on my side - the only place I can see it - clearly shows the option not selected? Afrihost is fast becoming the provider that we have to use for now instead of the provider we want to use...