Incompetence at its finest

My fibre connection was perfect up until 12 December 2025. Since then it's been a constant headache, and all Afrihost is able to do is pass the responsibility on to Frogfoot. The technicians of Frogfoot have been to my house twice to rectify whatever it is that Afrihost is incapable of doing. Yesterday morning my fibre went off. After providing a detailed explanation, I have to constantly follow up, and I'm asked stupid questions. I have provided photographic proof of the issues experienced without any resolution.