Incompentence haunts the whatsapp helpline

I can confidently say that I haven’t experienced this level of breathtaking incompetence from such a well-established company in years. Faced with a lack of functionality at Melom, of course, I decided the logical upgrade would be Afrihost! I mean, sure, I left Afrihost years ago (pre-pandemic, when the world still made sense) over something minor—though irritating, it all made perfect sense to return. Or, so I thought. It’s now been a week plus one glorious day since porting from MTN MELON to MTN AFRIHOST, and my number valiantly worked for a whole 24 hours. Had it not been for the SABC coming to collect their license fee, that brief flash of utility would’ve been even shorter-lived. Afrihost agents are clearly not burdened with checking chat history, certainly not from 10 minutes ago. Apparently, leaving notes after chats is an overrated concept. If you suggest reformatting your phone, don’t worry, log in again 10 minutes later, and the next agent will have no idea about the previous call. It’s a perfectly seamless experience! So, with that, I bid you a fond farewell, dear Afrihost. That’s seven precious days of my life lost, and I refuse to gift you seven more.