Inco

I have been struggling with high packet loss for the past 3 months now and have logged over 20 calls with Afrihost. Its sad that a Afrihost customer has to waste his time writing reports rather than using the internet for what it was purchased for. I logged another call last night with Afrihost and the tech confirmed that the issue is actually an Afrihost problem after we used another service providers (Web Africa) account and my packet loss was sitting at 0% the best its been yet. Never in 3 months has my Afrihost internet looked like that. It is shocking how a company like them expects the consumer to pay the full amount of the monthly service fee and only provides half of the service. I am suppose to have good quality internet as I am on the 75gig capped account but its the worst internet and it feels like I am gaming off a dialup connection. I will be logging a call every night from now until the issue is resolved and posting on HelloPeter daily with the feedback I get from Afrihost, if any. This is SHOCKING Afrihost. Last night I dealt with a tech called Owen, and today it was Jason but still no resolution. I am waiting.....