Inaccurate Data Usage Billing

This complaint falls under so many categories I had to simply select Other! I have a number MTN Data SIM cards through Afrihost.com I monitor generators remotely, and use the Data SIMS to send data to my backend systems. These device run Linux and hence, can keep very accurate data usage stats of what they use. On a number of months, there Afrihost's data usage billing goes out of sink, and they start billing me for data I have not used. I am then forced to buy out of data bundles to cater for the shortfall, which is very pricey. Initially, when they were still partnership with MTN, I would send them a query which they would then raise with their technical department and then MTN, and on numerous occassions I was prooven right and I was refunded the data. This involved MTN sending their stats through and comparing them to Afrihost stats. It was found that Afrihosts RAS server was the problem for this incorrect billing.

Of late, Afrihost has adopted the attitude that, their systems are 100% correct, and that I am wrong. When I specifically request data usage stats for MTN, they say they are unable to retrieve these, and I must contact MTN directly. I signed up with Afrihost as a customer, not MTN. I submitted FICA documents etc, with Afrihost. I am not an MTN customer? They appear not to be bothered about this!!! They just simply ignore me.

I have tried to contact their technical staff via their call center. I have now hit a brick wall there to. Ronny Mgiba, their head of the call center, no long takes my calls, "He is busy with another complaint", and does not respond to any of my emails. I can not believe that a business with this kind of attitude towards their customers can remain in business. They are clearly offering products for which they do not have the technical staff or competency to offer this service. MTN needs to really rethink this relationship they have with Afrihost, because it is tarnishing their name to.

Regards

Claudio