Inability to answer tickets in a timely fashion

I contacted Afrihost two days ago to update my account information since the email address on their systems is no longer in use by myself. I explained that I am no longer working for the company where the email address is registered and would like to update the email address to my personal email. The problem being that I cannot reset my login details, as these emails are going to the "old" email address, on their ClientZone platform. I have offered other means to identify me such as supplying my ID number, cellphone number etc. When 24 hours had passed with ZERO response I sent a follow-up email using my ticket ID(UKH- ********** 6), as per their auto responder request, and yet another 24 hours later still radio silence. My annoyance has just been fueled as a payment bounced to Afrihost for the additional data I require but I can amend this situation by login in to their ClientZone platform and resubmitting the payment... This is all lovely and so flippen fantastic if I could only log in to the damn ClientZone platform!!! I emailed the accounts department and asked them to please resubmit the payment since I am unable to do so. Again explaining the whole sad story to yet another party...

To date Afrihost has not really given me reason to throw my toys out of the cot but this is ridiculous! Either someone gets this stuff up sorted or I cancel my account. I honestly have better things to do with my time than send numerous emails and complain on public platforms in the hopes of getting a response.