In bridge of contract

Its been 5weeks and still counting.we pay R599 for a 100mg line.Yet afrihost provide only 10mg maximum for 5weeks straight.They refuse to refund us.we have been on whatsapp chat accounts email customer service email and complaints email for 4 weeks daily YET THEY REFUSE TO ASSIST.they give random replies every 3 days but refuse to actualy look into the matter and provide what we pay them for.They have excuses for everything even though nothing is relevant.even now told me to confirm if the new simcard is working BUT THEY NEVER SENDED US A NEW SIMCARD.this company is commiting ***** as they keep on debiting our acc with R599 for 100mg line yet they provide only 10mg line.This matter has been ongoing none stop for 5 weeks straight.They even refuse to refund me after 5 weeks even though their ts and cs allows customers to submit a claim for this extend of failure to provide the paid for line.THEY ALSO REFUSE TO PROVIDE US WITH DIRECT EMAIL OR CONTACT NM TO A MANAGER FOR US TO SUBMIT THE NOTIFICATION OF OUR LEGAL CLAIM.THIS COMPANY IS IN BRIDGE OF THEIR OWN CONTRACT AND REFUSING INFO AND ASSISTANCE THAT SHOULD BE MADE AVAILABLE TO US BY LAW.