Impossible to transfer account from tenant to landlord

Appaling service Waited since this mornng 10:30 for someone To respond on WhatsApp and email

Finally I got this at 16:30. (Someone responded midday via WhatsApp but dissappeared.) *** Thanks for your patience, you have now been connected with Sibonga M.

The dilemma is that the account in the name of the previous tenant. Their contract expires only in a month's time 31 Aug 2020 There is no router and I don't have the password. The tenant works at sea thus is often not reachable

And then I get these generic robotic answers:

[03/08, 16:39] Afrihost: Thanks, the tenant needs to do that, unfortunately.

They will login client zone >> connectivity >> select the package >> edit package >> cancel this package.

https://help.afrihost.com/topic/clientzone/how-to-cancel-your-services

This is not a new installation hence the lower turn around time. [03/08, 16:40] Afrihost: Thanks, unfortunately, he will need to cancel it when he gets a chance to contact us, we cannot cancel it and cannot give his details to you. [03/08, 16:42] Afrihost: Since you do not have an account with us, I cannot log a callback for you so you can speak to a supervisor.

Please go to https://www.afrihost.com/ and select the get help tab. Select request a call me back and someone will call to assist.

https://help.afrihost.com/topic/clientzone/how-to-request-a-call-me-back [03/08, 16:45] Afrihost: Unfortunately, I have explained that we cannot cancel the service or migrate the line without consent of the account holder for the line, please contact him as he is your tenant and ask him to send an email from the primary email address requesting cancellation and we will gladly assist. [03/08, 16:47] Afrihost: Is there anything else that I can help you with for now?