I’m So tired of their Service

My fibre has been down since Sunday. I have contacted their help desk everyday since then. Each day they tell me that they have escalated it. Up until now I still don’t have my fibre. I have spoken Veronica, Boston and Clinton but each of them keep telling me that they have escalated my problem. Unfortunately I have to wait 72 hours before it can be taken to their Team leaders to further escalate it.