I’m done

I’m actually just over your service. We have been struggling with intermittent internet for a week and a bit now and all you want to do is conduct tests. The tests all reveal the same thing but every time we chat to a client service agent, it’s a different one and despite giving you our reference number where you should have logged all our issues, we’re asked to do another test, because the technician cannot come out without the test.

So, I’m done, provide a technician or give us our money back because the service you are supposed to be providing is not being provided, so you have effectively breached our agreement.

Just be an adult about it, if I didn’t pay, you would stop my service, so you have stopped our service and we expect our money back because it is not being provided