******* Billing

Afrihost has been billing me for a fibre connection which I have never had installed, and therefore cannot use. Billing clients for services they don't have is absolutely ridiculous.

The feedback received from Mmathapelo M in the accounts department -

"Hoping that you are well Unfortunately there is no cancellation that has been requested for this line

Kindly advise when this was requested and confirmation email if there was any Looking forward to hearing from you"

If you see the attached screenshot sent to him its clear that the service was cancelled in the client zone. There are simply no excuses, if your systems are faulty, have them changed, or even better train your staff to investigate before sending pointless delay tactic emails to clients. Its embarrassing... If this is not sorted out by 22/08/2019 I will be placing a stop order on the debit orders on 23/08/2019,Gian Visser can send spam marketing emails, bet you he can't pick up the phone to get this sorted out. Goodluck