Ignored for over a week while fibre was down, nonexistant customer service

My fibre was down for over a week. After being completely left in the dark this whole time, despite my constant attempts to get information from Afrihost, the situation was resolved after 7 days without internet. After the line was repaired, I asked Afrihost for a refund for the 7 days that I was unable to use their service, which they had charged me for.

It's been nearly three weeks now, of constant followups from my side, where they tell me they will investigate this, and then they ignore me for days until I send another email asking for service. Then the cycle repeats itself. They blatantly ignore their clients and have no interest in attending to client queries or providing any form of customer service. Not only does it take them a week to fix your line, they also flat out ignore you. Their service levels are literally as bad as Telkom. Do not sign up with them.