If you value your time, your sanity, or your business, avoid Afrihost at all costs.

Afrihost has been by far the worst service provider I’ve ever dealt with. My internet has been dropping for the past three weeks — on average 15 times a day, for about 2.5 minutes each time. I work from home, and this has been extremely disruptive. I reached out seven times via WhatsApp, went through every test imaginable (more than once), yet no one logged a single support ticket. I also made multiple phone calls and asked repeatedly for escalation. Every time I asked to speak to a manager, I was stonewalled. When I finally reached a manager, she promised to personally oversee the issue and keep me updated. I never heard from her again. When I asked how to move to another provider, she said it could only happen after I paid in advance for the next month. It felt like I was being held hostage by the very provider who was supposed to have my back. When I told her, she hid behind a policy. I paid — because that was the only way to move forward — yet the cancellation wasn’t expedited as promised. After several emails, a ticket was finally logged — at which point OpenServe sent a technician within three hours. He suspected the router, so we tested a different one. The issue persists. Now Afrihost and OpenServe are just blaming each other while I’m caught in the middle, still without a stable connection. I’ve lost more than a full business day dealing with this nonsense. Afrihost has shown zero accountability and no urgency. But they are taking payment without providing reliable service or basic customer support. If you value your time, your sanity, or your business, avoid Afrihost at all costs.