If you have a Zoom and Afrihost - Move house

Pathetic service. Fibre was disconnected 6 months exactly into my contract on 18th December for no reason whatsoever. Since then, I've been in contact with Afrihost almost daily, but their call centre agents can only "log a ticket", "log an escalation" without any method of contacting Zoom directly to resolve the issue. Agents repeatedly say that they "will get back to me with feedback" which never happens. Agents in question, Dominique, Simphiwe, Denzel, Thato and a few others that I didn't note down. When I asked to get a manager or supervisor to contact me, they never do either. During the peak holiday season with kids on devices and access to streaming services being unavailable, this has not been the way I wanted to spend my holiday. Fibre has, as of today 30 Dec, now been down for 12 days and counting, and still no response or resolution in sight.