If you are looking for fibre - go somewhere else

I have been with Afrihost for 8 years. Recommended then to numerous family, friends and colleagues. They used to provide good service. Their service now is total ****! I ordered a fibre installation 28 October. Openserve contacted me on 30 October to install on the 31st of October. Too bad Afrihost sent through the WRONG ADDRESS! Not ME but AFRIHOST. Openserve cannot install at a different address from the order they received. This was the start of a daily battle to get my fibre installed. Consultants will say they have fixed it just for the next consultant to say the address is still wrong they will escalate. All of them have promised to get back to me. I never hear from them. On 8 Nov Openserve showed up to install. Yet again at the wrong address!! Yesterday I was informed its been sent to scheduling and I will be contacted within 24 hours. Now when I followed up I was informed the order was cancelled. The stories change from one phone call to another. I work from home. I have spent over R3000 on mobile data to be able to continue working. Not to mention the hours I have spent on the phone. Asked to speak to a manager. Was placed on hold for 13 minutes just to hear another story that its been cancelled but replaced yada yada yada (not from the manager by the way). Somebody needs to give me an installation date TODAY. I don't care how you do it. You have the relationship with Openserve. They are more than eager to come and install but you keep on messing up the addresses. If you cant provide me with an installation date today cancel the order and come and collect your modem that was supposed to be sent only after installation. Refund me the courier cost as I will not pay for your incompetance. There are far better companies out there. I stayed out of loyalty. No more. Why should I be loyal to you if you don't give a damn about your customers!