If you are a small guy Afrihost does not care!

I really thought that Afrihost was a company that cared and delivered a great service. It seems that this is not so!

Since I signed up with Afrihost I have only experienced approximately 5 - 10 % connectivity. For some 6 weeks now I have been contacting Afihost regarding this dire situation but as I write today I still have the same crisis. Where I live I am one of a number of Afrihost users that experience the same problem - we are all fed up with the ongoing problem that never gets resolved.

How is one supposed to run one's business, financial and other affairs on this basis?

Every month Afrihost deduct their fee and I am told when I request a refund that my data allocation that is not utilized will be rolled over. But what is the use of this if you cannot connect to the Internet - how does one utilize one's data? Further to this, as I understand it, the data is only rolled over for a period of 2 months so inevitably given my situation the rolled over data will ultimately be forfeited.

In my numerous ongoing attempts to resolve the problem I have also attempted to contact management as it is my sense that the problem can only be addressed at this level - but I have not had any success with this either. I emailed the service manager Damon Ross some time back - still no reply. I then attempted to contact his manager - received a call from this manager's representative Ktabo and another call from a person called Kwazi who assured me that they would come back to me on the outcome of my request - still waiting for a call!

As I see it, if you are a small guy you do not matter!