I WOULD NOT RECOMMEND AFRIHOST TO ANYONE!!!!!

How to begin? I wish there was an option for NO STARS!!!

I have been with Afrihost for a few years, and I was always very happy. But then the month of June began!!! I relocated from one home to another and knew that I had to ask for assistance a month before the big move. I contacted Afrihost on the 26th of May 2023 already to assist me with the relocation. The agent then advised me at first that Afrihost doesn't support the area or street that I am going to move to. Me not believing it, then did research as this property is literally 3 streets from the previous address. Afrihost was in that area. Then I contacted them again and spoke to an agent via whatsapp. The agent then took me through the process of relocating. I was also in the middle of a meeting with my client and couldn't answer as fast as I would like to. Then I contact them again via whatsapp where this agent told me that this was the totally wrong process and that I have to do it another way. Someone then after that phoned me and told me everything was wrong and that he will sort it out... I was speaking to people in the technical department, accounts department, agents on whatsapp and ended up speaking to people at Frogfoot as well to see if they can maybe help me. All of the people that I have spoken to, told me that they will be getting back to me, but thus far... nobody phoned me... I had to phone each and every time to find out what is going on... with no help, no answers only I am so sorry for the inconvenience OR give it 24-48 hours!

What these people don't understand... without internet, I can't work, my kids were struggling to learn, and the big one was... my husband and the father of my children is sitting in the USA. The amount of data I used, gave me no option but to limit the time that we are speaking to him for the past 3 weeks.

I know that this might take a month and that lines must be released or something like that, but then don't tell me that this will be sorted out for the new home... AND DO NOT CUT MY OLD HOME'S LINE!!!! I don't have access nowhere! I have been paying for month of June already!

The BIG outcome: 1. I have 3 lines on my name, and I only app**** for one! 2. I had to buy Data that is stretching to R4000.00 to date! 3. I don't know if I will have a line by the 1st of July 2023! 4. All of the airtime I have been using to find out what is going on! 5. I DON'T KNOW FOR HOW MANY LINES I WILL BE PAYING FOR!!!!!!! 6. No call back to date! 7. I HAVE LOST ALOT OF MONEY BECAUSE OF THIS!!!!!!!!

I WOULD NOT RECOMMEND AFRIHOST TO ANYONE! THERE ARE ALOT OF OTHER COMPANIES THAT WILL GIVE YOU FEEDBACK WITHIN THE FIRST DAY! I HAVE EXPERIENCED THAT FOR THAT PAST 24 HOURS. PEOPLE ALL OVER ARE TRYING TO ASSIST ME NOW... BUT THE PEOPLE (AFRIHOST) THAT I PAID AND AM PAYING FOR... DOESN'T CARE ABOUT THEIR CLIENTS. WE ARE JUST ANOTHER ACCOUNT AND ANOTHER LINE! AND IF ALL GOES WRONG... THEY ARE TRULY SORRY FOR THE INCONVENIENCE.