I noticed that my data usage was extremely high this month which didn’t add up so I called Afrihost to request for my detailed logs

I noticed that my data usage was extremely high this month which didn’t add up so I called Afrihost to request for my detailed logs. I was advised that they’d have to request the logs from Telkom and it takes about 2 hours. About 5 hours later I called to ask what’s the hold up and I was told the agent I spoke to didn’t request any logs, then the agent I was on the phone with said they’d do the request and he sent me an sms with the reference. However I didn’t receive the logs. The following day I called in and Ricardo said the LTE department has the logs and he has asked them to email them to me as per request. Hours later I called checking what’s happening and the consultant tells me that they have to request the logs, so a lady in their LTE department is basically not sending them to me God knows for what. This is frustrating because it’s as if they hiding something now.