I logged a support call with Afrihost 40 days ago and my support call still hasnt been resolved

<p>I have been a customer of Afrihost for a long time and have always been thrilled with the service provided by Afrihost however I have been let down by the service provided by Afrihost in recent times.</p> <p>I logged a support request through your webpage on the 1st of February 2017 relating to issues being experienced on my ADSL line, to date this problem has not been resolved. I continue to pay the monthly subscription fees for the "50GB package" and the "up to 8Mbps" however I am unable to use this service as my ADSL line is not working.</p> <p>I would like to have the fault resolved ASAP or if Afrihost is unable to reolve the fault then Afrihost to provide me with an alternate product free of charge until the fault has been resolved so that we can keep our business relationship intact.</p>