1 reviews | Active since Feb 2015
I just want to connect to the internet
I have been trying to get my internet activated with afrihost, as they are voted the best isp of the year. Today only have I spoken to 3 different people and none of them are on the same page. I get a mail from afrihost saying that there is a pending order on my tel line with telkom and that I can't convert my line to afrihost if I have open orders, next mail a couple of hours later from afrihost says that I have a data package with telkom and that I must first cancel the package before afrihost can sign me up for a package with them. I decide to phone afrihost, spoke to a gentlemen and he assures me that these emails are automatically generated and that I will be able to connect to the internet, guess what, I still can't connect, so I phone afrihost again....., and now the answer is that there must be a fault on the line and they will report the matter to telkom. Can someone please tell me what is going on?
We apologise for the confusion.
We often find that some clients get confused with a New Line Convert and a Line Migration. A New Line convert is selected when there is no DSL line. If there is a DSL line and one would like Afrihost to manage this line, Line Migration is select. If a New Line Convert is select instead of a Line Migration, the confusion may occur here.
At the moment, your DSL Line is up but there is a fault on the line. As the line is not migrated to us yet, a fault will need to be logged directly with Telkom. Line migration process takes up to 14 days. Your order is 4 days old.
A New Line Convert takes up to 30 days. If the process has not been completed yet, then we will have to wait for Telkom to complete that process. They may still be in the middle of the installation process.
If you have correctly selected the New Line Convert option and have never had a DSL line before, please contact us at ***. You can also contact us if you still need further information.
Regards
The Afrihost Team
We apologise for the confusion.
We often find that some clients get confused with a New Line Convert and a Line Migration. A New Line convert is selected when there is no DSL line. If there is a DSL line and one would like Afrihost to manage this line, Line Migration is select. If a New Line Convert is select instead of a Line Migration, the confusion may occur here.
At the moment, your DSL Line is up but there is a fault on the line. As the line is not migrated to us yet, a fault will need to be logged directly with Telkom. Line migration process takes up to 14 days. Your order is 4 days old.
A New Line Convert takes up to 30 days. If the process has not been completed yet, then we will have to wait for Telkom to complete that process. They may still be in the middle of the installation process.
If you have correctly selected the New Line Convert option and have never had a DSL line before, please contact us at ***. You can also contact us if you still need further information.
Regards
The Afrihost Team