I just want internet!

We logged a relocation request on 3 Jan. Till today we are struggling to get Afrihost/ Open Serve to assist us in getting our internet up and running. We logged the request with Afrihost and got an order number, and an email stating that Openserve will be in contact with us. This week someone from OpenServe came to put the fibre box but now we have no internet from an ISP. We called Afrihost to connect us but we are being told Afrihost can't because our request is with another ISP. We got hold of the guy who came to do the installation and he is adamant that he got the request from Afrihost not another ISP and he gave us a B number to give Afrihost. We called Afrihost back and I spoke to 3 different consultants and the last one I spoke to promised me that he instructed OpenServe to make Afrihost my ISP. The consultant also promised that by the end of day yesterday I would be connected but still nothing. We have been waiting since 3 Jan to be connected and this is affecting my ability to work

Can someone knowledgeable please assist me in resolving this issue TODAY! I really like Afrihost as an ISP but this experience and the lack of help from you is making me doubt your service levels and how much you want me as a client.