I honestly don't think they give a *%#°

My internet was down this morning when i left for work. A little while later i asked my wife to contact Afrihost to find our what the problem was. It was said vumatel had disconnected us They will contact vuma and log a ticket. Hours later i am still waiting for vuma to contact me and all afrihost say we have escalated it and will take 24-72 hours to get resolved . afihost you are my service provider not vuma i pay you not vuma but all i get is this seemingly generic response that its all vums and there is nothing they can do I am the one doing all the contacting via whatsappp, phone calls etc and if i didnt i would get complete silence from my "INTERNET SERVICE PROVIDER"