I have to wait 24-48 hours just to get a response

After informing Arihost that I do not have internet this is the response "ok thanks, i will have to log this with the vuam team to assist, the line shows to have a possible fault.

ok thanks, and the technicians will be incontact to assist further

We have to give the provider 24-48 hours to respond. If they have not resolved the issue in 24-48 hours, and you have not been contacted by a technician, please let us know, so we can escalate it?

Note that the 24-48 hours is the SLA for faults and not an indication of how long it will take to resolve the issue

Please accept our apologies for the frustration and inconvenience."