1 reviews | Active since Oct 2015
I have not received my Refund in 3 months
In June 2015 a friend of mine suggested I try afrihost since I was looking for unlimited data and wifi services. I found this perfect ADSL deal from their site I ordered with out hesitating. Long story cut short I did not have ADSL in my area so I had to cancel everything. I then requested a refund from Afrihost , I received the refund for the data and a repeater I had ordered, till now I have not received my refund of R995 for the router I had returned. I have tried on three different occasions to contact afrihost but they promise to investigate but have never gotten back to me . The last email I received was on the 29th of August asking that I be patient , it has been over a month with no word. This morning I sent them an email and still no reply. I hope this review will wake them up.
We are sincerely sorry that you are having such a poor experience.
We are liaising with our Warehouse department to trace your return and ensure that all items are received in good order in order to process the refund.
Our warehouse team will then process the necessary documents to facilitate the refund of monies if eligible. We have asked them to give you confirmation of this upon investigation.
Please email *** should you require further feedback relating to this complaint.
Regards
The Afrihost Team
We are sincerely sorry that you are having such a poor experience.
We are liaising with our Warehouse department to trace your return and ensure that all items are received in good order in order to process the refund.
Our warehouse team will then process the necessary documents to facilitate the refund of monies if eligible. We have asked them to give you confirmation of this upon investigation.
Please email *** should you require further feedback relating to this complaint.
Regards
The Afrihost Team