I have been calling ...

I have been calling and speaking to agents there for 5 days on my lte why it’s not working they tell me I need to pay for a new router first then tell me I should never swap my sim out or router but it’s the same unit they gave me they then tell me my interest working over and over and over but it’s clearly not working they haven’t gotten back to me I have to keep following up so bottom line Afrihost client service has gone down the drain how does it take more that a 5 days to fix my connection it was working a few days ago nothings different my side???