I don't even know at this point

I’m absolutely fed up with this back and forth. I placed my order with them on 22 October 2025, and according to their own website, installation takes one week. It’s now way past that, and instead of progress, all I’m getting is the same useless runaround.

I’ve made countless calls, chats, and emails and every single time, they send me the same copy-paste email and claim their “placing a repair order with Metrofibre.” Then, a couple of days later, I get the exact same email again. Nothing ever actually happens.

To make matters worse, I have confirmation from Metrofibre that there is no line. I also contacted MWEB, who confirmed there was never even an order placed, meaning there’s nothing to cancel.

I’m done being polite. This has gone beyond unacceptable. I want this issue resolved immediately, and I expect a proper explanation and solution, not another template response.

I have also asked countless times for a manager to contact me or to even speak to a manager as I wait on the chat, all I get is "are you still there" every 2 minutes and no manager. I spent more hours trying to solve my own issue than them actually coming up with a resolution. NOTHING GETS DONE