I can get no satifaction

Trying to cancel a fibre line with these guys is far more difficult than cancelling a Telkom ADSL line. Why if I have paid you can I not cancel my fibre at a convenient time for me. Your android units answering the calls are clueless and not helpful. I suppose it is because they have no actual emotions. You will do nothing to retain my business when I ask to cancel, but when it comes time to shut me off, you will do anything to hold onto my line???