I am extremely disappointed with the service I have received from Afrihost.

I am extremely disappointed with the service I have received from Afrihost.

I have been a client for over 15 years, and it is honestly shocking to see how far the service level has dropped. It feels like the bigger Afrihost gets, the less personal and less helpful the support becomes.

I recently upgraded my router because the router I received was giving poor reception. I spent R10,000 just two days ago on a much better router with an outdoor antenna, and the connection was finally working perfectly. The speeds were excellent, the signal was strong, and there were no issues at all.

Then Afrihost blocked my SIM.

The reason given for blocking it makes no sense, especially considering the line was performing better than ever. Instead of helping me resolve the issue properly, the support experience has been frustrating and dismissive.

What made it worse is that when I mentioned cancelling, the team member simply directed me to where I could cancel, instead of trying to understand the problem or retain a long-standing customer.

Is this really what Afrihost considers customer support?

After more than 15 years as a client, I expected far better. This has been a very disappointing experience.