Husband and Wife changed for one fibre line by afrihost

Bad customer service both me and my wife charged for one fibre line in my home after buying a new house and doing a migration problems started with miscommunication etc..after numerous calls attempts to sort issues out nothing happened,then desperate to resolve the issue of them debit in my account and running up charges costing R50 for each unsuccessfully debit order costing over R1000 already..caused sleepless nights for me.my wife is consistently paying them monthly now could you guys refund me the charges accumulated on my account that I I'm getting blacklisted for,and please remove my details from your list of customers