How to get rid of a loyal client.

<p>I have been with Afrihost for a good few years. During this past weekend our ADSL line went dead and I had to rely on my mobile data for connection. Sunday afternoon I ran out of data and contacted your help line. Imagine my surprise when I was told that I was prohibited from purchasing more data as my bank account had not been verified. This after countless months of purchasing more data online as well as the regular monthly debit oreder processed on my account without any hiccup ever. You consultant remained unmoved to assist me and only when I asked to speak to a supervisor and keeping me on hold for a few minutes came up with a 'donation' of 144Mb. I also found him to be rude and condescending. I suggest you sort out what ever needs sorting. If this ever happens again I will simply move my business elsewhere.</p>