How the mighty have fallen

Disappointing experience for a customer who supported Afrihost from their inception. Order placed on 25 June 2024, promised delivery time of 3-7 business days, it has been 13 business days and no product. Matter was escalated on 10 July 2024 (Escalation reference: NBS-***4) yet escalation process seems to be ineffectual. How the mighty have fallen.