How the might have fallen

During lockdown all people with fibre (below 100mbps in speed) were granted double speed for 3 months, This was fantastic. On July 16th Gian sent out an email saying that to keep the additional speed after the free period runs out follow a link and it will cost you R200 more p/m to keep the upgraded speeds in perpetuity. This I did and was under the impression it had happened. While I was recently recently recuperating from a stay in hospital, i had time to check my statements and online, i saw that this had not happened. When i contacted support for assistance they said I did not apply. I quite clearly did apply. Well now its too late and this cannot happen. I am firstly disappointed that my request to accept their offer was not honored, and disgusted at being told I was lying about my request. I am a long time Afrihost user and am now seriously considering leaving and finding a new ISP who give me service, honor my requests and treat me with respect. The level of service and the quality of service has been getting worse and worse over the last few months, and doesn't seem to be getting better. As of right now I won't be recommending Afrihost to anyone else.