HOW HARD IS IT TO GET IT RIGHT?

I decided mid last month to downgrade my 10mbs capped package to a 4mbs uncapped package so made a call and the change was done. I was told the line would take a couple of days to change over as that was on Telkoms side.<br> <br> It got to the end of the month and I got a bill that was R200 more then I expected so I called and apparently the person who did the change did not change the line and did not package the deal. 2 days later my line was downgrade but to a 2mbs and NOT a 4mbs even though I was extra clear about that. <br> <br> Working from home has been a nightmare with a slow line and nobody seems to care on Afrihost's side. I updated the support ticket over the weekend with Babini.N and got a response from a different person (Neo.Mothibe) over a day later with something about a an order for a 10mbs line which means he has no clue what is going on. <br> <br> I eventually called today and apparently my line is going to be changed over to 4mbs in 48h. <br> <br> I hope the billing is not going to be a problem as I'm sick of this BS.