BB
B B

1 reviews | Active since Nov 2016

16 Jan 2017, 09:01

How dare you treat your clients like this?

<p>You do not respond to emails and each email I send to follow up apparently pushes me to the end of your support queue? How on earth does that make sense?</p> <p> </p> <p>I have logged dozens of support requests, sent dozens of emails, no one is EVERY available in your live chat!</p> <p> </p> <p>YOU overcharged me almost R100 on my last invoice and the debit order bounced of course! Then you proceed to terminate my domains and levy fees and do not respond to ANY questions on WHY you overcharged me and WHO is going to pay the R145 fee my bank charged me for this bounced debit order?</p> <p> </p> <p>I have been trying to resolve this for TWO weeks and on Friday you suspend all my domains?! How on earth can you do this to me or justify your poor support!!! Any do you actually have a customer services department? NO-ONE ever one chat, NO-ONE responding to emails within 72 hours, NO-ONE answering or even acknolewdging the dozen of support tickets I have created?!</p> <p> </p> <p>You disgust me!</p> <p> </p> <p> </p>

0
Replies (0)