Hostage by Afrihost

I called Afrihost to enquire about their LTE service on the 16/08/2022 and 17/08/2022 , I was told it will work with no issues in my area and if I have problems I can cancel the service ., on top of that the agent I spoke me told me that it’s speeds is 10mbps and as of the 17/08/2022 , it will be standard , where’s before the speed dropped depending on how much data you had used . 18/08/2022 I cooled the sim and I got a router . The network was so bad . If my laptops and phones where connecting working at 100% , the my streaming services kept loading when I tried watching . I called on the Monday , to cancel the service and maybe look at their fibre options they have instead as the agent I spine to told me it would be better . One sales agent tells me I can’t cancel after the 15th , I emailed and complained I was told I can’t complain. After the 20th. So I have to have the SIM card for another 30 days . Lungile told me she will ask accounts to credit me for September provided that I don’t use the SIM card . I sent a follow up email today to ask about my cancellation and she tells me she will send me the cancellation procedure . In less than 7 days I’m not happy with the service and I’m not being assisted . Instead you forcing me to stay with this product that’s not working as you said and your agents said I could cancel but now I can’t . I was advised against using your product and going for Webafrica as they have a far superior network and customer service .