SS
Shadow S

1 reviews | Active since Nov 2019

15 Jun 2024, 18:02

Horrifying Customer Service and Connection

I wouldn't recommend Afrihost to anyone. Last year October, I was constantly having connection issues. Every time a ticket was lodged, they say they reset the connection and it should be fine. A day later (Sometimes even an hour later) the connection goes bwck down to where I wait minutes for a speed test oage to load. I have been going back and forth regarding a credit note request for having these issues for half the month. And finally, at the end of May, they finally decided they will issue a credit... Of R61. I pay R1000 a month, and they credit me with R61 for half a month of internet issues and 7 months of back and forth with staff that continuously ignore my emails and call back requests. Afrihost doesn't seem to care about their customers in the slightest.

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