Horrific service delivery on fibre package

Weeks later we still await response to the below email after :: 1. Receiving no router 2. Being charged for 'inclusive' installation/activation which months later has still no transpired

After repeated failures to address my horrific service delivery issues, please count this as notice to cancel the "service" you were intending to supply me with.

Any deducted funds from my account should be repaid, NOT CREDITED, else I will seek legal advice as to how to resolve the issue.

Please DO NOT deliver the fibre router and maybe the next unsuspecting customer of yours may actually get what they signed up for.

Please DO NOT respond to this email other than to confirm receipt and that you are actioning as instructed.

I wish you all the best because you clearly need it.