Horrific lack of service and care from Afrihost

This is a rather unpleasant review to draft due to the shambolic lack of service that Afrihost has subjected client A***6 to. She cannot email she as her lte service that she acquired from Afrihost from 2 March 2023 has not worked at all. Given that she is a pensioner, their conduct amounts to dereliction of duty and your duty of care to their client. She is tired of speaking to their consultants as they keep asking her to reset the apn (done over 13 times since the MTN sim was received) that does not work and she still cannot connect to the internet ever since the sim was received. On Friday she believed that the router could have been the problem and purchased a new one for r2500. However even with the new one, the sim and internet does not work. We however took another MTN data sim and inserted it into her routers and they work perfectly. The issue therefore appears to be with the MTN sim that u provided. Can someone not call her and speak to her to arrange a new SIM card to be delivered to her. Your consultant wants her to cancel her existing contract and then apply for a new one. That will entail a further weeks delay in connecting to the internet. Surely a human touch and understanding of a pensioners plight should necessitate a simpler and faster solution (replace the sim).