HORRIFIC customer service

<p>I app**** on the 15th of March to have Fibre installed in my flat in Greenpoint. I sent an email checking whether it was even available in my area and I was totally ignored. I have been promised over and over again (Once I found out via ANOTHER COMPANY that fibre is actually available in my block) that someone will be in contact- that installation will happen soon- but to no avail. </p> <p> </p> <p>I received an email this morning saying installation will happen in 3 to 4 weeks!! I am SHOCKED! So I would have waited 2months for this! If I had known that then I would have gone ahead with ADSL. I have recently started working from home (I would have delayed this too if I had been told honestly how long this would take) and I have spent thousands of rands on Data costs. </p> <p> </p> <p>I am utterly dissatisfied with Afrihost (and Ocotel's) service. Unless this is fixed, I will not be recommending them to anyone and depending on how this is handled in the next few days- I will be seriously considering whether I will continue with them further myself</p> <p> </p> <p> </p>